Aura Rainwater wants you to be completely satisfied (and hydrated) with the products and service that we provide. Further, we stand behind our products 100%! Therefore, our policy is very simple:
General Return/Exchange Guidelines
Please check the products on delivery and report any damaged items within 24 hours for a full refund or exchange. Aura Rainwater may not be responsible for replacing any product if damage is reported after this time period but exceptions do exist so reach out anyway.
Please contact us at gratitude@aurarainwater.com or call 833.724.6928 prior to sending any returns/exchanges back to us. Please reference your invoice number in your communication. You will be given a return authorization number (RA#). No return will be accepted without a RA#. RA#’s are valid for 14 business days after issuance and must be received in our warehouse within 20 days of receipt of product.
We request that you take a picture immediately of any damage/ defective items and send to gratitude@aurarainwater.com with your invoice number.
Returns/exchanges may take up to ten business days to process, but we aim to resolve all issues within 24 hours.
In the event that a product is determined to be defective or damaged due to a manufacturer error, we will exchange the product as needed. If Aura Rainwater determines that replacement of a defective product is not practical, we will provide a refund.
Quality Assurance Product complaints: Our purpose is to serve our customers with the highest quality products. All supplies
are carefully chosen and inspected. In the event there is a quality issue with a product, please have the following information ready for your Marketing Associate:
Item UPC code
Any case codes
Invoice number from delivery day
Names of any third parties
Please save the product and any foreign objects.
