Aura Rainwater wants you to be completely satisfied (and hydrated) with the products and service that we provide. Further, we stand behind our products 100%! Therefore, our policy is very simple:
General Return/Exchange Guidelines
- Please check the products on delivery and report any damaged items within 24 hours for a full refund or exchange. Aura Rainwater may not be responsible for replacing any product if damage is reported after this time period but exceptions do exist so reach out anyway.
- Please contact us at gratitude@aurarainwater.com or call 833.724.6928 prior to sending any returns/exchanges back to us. Please reference your invoice number in your communication. You will be given a return authorization number (RA#). No return will be accepted without a RA#. RA#’s are valid for 14 business days after issuance and must be received in our warehouse within 20 days of receipt of product.
- We request that you take a picture immediately of any damage/ defective items and send to gratitude@aurarainwater.com with your invoice number.
- Returns/exchanges may take up to ten business days to process, but we aim to resolve all issues within 24 hours.
- In the event that a product is determined to be defective or damaged due to a manufacturer error, we will exchange the product as needed. If Aura Rainwater determines that replacement of a defective product is not practical, we will provide a refund.
Quality Assurance Product complaints: Our purpose is to serve our customers with the highest quality products. All supplies
are carefully chosen and inspected. In the event there is a quality issue with a product, please have the following information ready for your Marketing Associate:
- Item UPC code
- Any case codes
- Invoice number from delivery day
- Names of any third parties
- Please save the product and any foreign objects.
